Kissflow
Success Stories
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![Stacks image](https://kissflow.com/hubfs/softbank-kf.png)
Key Highlights
28+
Processes
42
Group Companies
70+
Users
![softbank-1-1-2](https://kissflow.com/hubfs/chub_backup/softbank-1-1-2.png)
Industry
Telecom & Media
HeadQuaters
Japan
The beauty of Kissflow is how quick and easy it is to create the apps I need. It's so user-friendly that I made exactly what I needed in 30 minutes.The drag-and-drop part of designing workflows is amazing.
![oliver umehara](https://kissflow.com/hubfs/oliver umehara.jpeg)
Oliver Umehara
IT Manager
![Stacks image](https://kissflow.com/hubfs/Imported sitepage images/ramco.jpg)
Key Highlights
30+
hours saved per week
35%-45%
reduction in process cycle time
2,500+
items processed
![ramco-1](https://kissflow.com/hubfs/ramco-1.webp)
Industry
Manufacturing
HeadQuaters
Kenya
The Kissflow team met our expectations and helped make the transition smooth. The support personnel has been very helpful and always available when needed to help us to fix issues.
![Nicholas Githinji-1](https://kissflow.com/hubfs/Nicholas Githinji-1.png)
Nicholas Githinji
Project Manager
![Stacks image](https://kissflow.com/hubfs/McDermott-worker1.jpg)
Key Highlights
450+
Processes
10x
ROI
10,000 +
Users
![mcdermott-2](https://kissflow.com/hubfs/mcdermott-2.webp)
Industry
Energy
HeadQuaters
USA
One of our Finance Leads said, ‘This is so easy, even my mom could do this. It was extremely intuitive and straightforward.’ The watermark was, 'I don't need to call IT to do this. I can do it myself.
![rene-villarreal](https://kissflow.com/hubfs/rene-villarreal.png)
Renee Villarreal
Senior Director of IT
![company-logo](https://kissflow.com/hs-fs/hubfs/Frame 19.webp?width=150&height=98&name=Frame%2019.webp)
Reduce hiring approval time by 80%
![Kissflow success stories](https://kissflow.com/hs-fs/hubfs/skc (1).webp?width=600&height=350&name=skc%20(1).webp)
Industry
Non-Profit
# of Employees
501-1,000
Headquarters
USA
Industry
Non-Profit
# of Employees
501-1,000
Headquarters
USA
Wayne Metropolitan Community Action Agency
Founded in 1971, Wayne Metropolitan Community Action Agency (Wayne Metro) is a 501(c)(3) non-profit organization serving approximately 35,000 low-and moderate-income residents throughout Wayne County. They provide over 60 programs in the areas of Quality Housing, Family Stability, and Economic Opportunities. Their services include financial capability education, homeownership workshops, housing counseling, financial counseling, utility assistance, Head Start, GED preparation, free tax preparation, foreclosure prevention, and homeless services.
![kissflow-customer](https://kissflow.com/hs-fs/hubfs/Yvonne Herman.webp?width=60&height=60&name=Yvonne%20Herman.webp)
Yvonne Herman
Chief Human Resource Officer
"We were able to completely customize and change the forms at any point without needing to contact an IT desk or have a background in programming."
![company-logo](https://kissflow.com/hs-fs/hubfs/Frame 19.webp?width=140&height=90&name=Frame%2019.webp)
Challenges faced
-
Lots of paperwork. Wayne Metropolitan was getting buried in paperwork as the organization grew.
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Cross-functional collaboration. Traditional HR platforms didn’t allow the organization to collaborate with other departments very easily.
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Implementation and quick changes. Their previous workflow software was a headache to implement. Changes took up to a day to reflect in the workflow.
- Financial burden. All these options were expensive for a community organization that had better things to spend its budget on.
Solution
Yvonne Herman, the Chief Human Resource Officer for Wayne Metro, chose Kissflow because it is quick and easy, and she could tailor it to their organizational needs. Moreover, it came at a price that made sense, even for them.
She said, "The thing that makes the biggest difference to us is customization. We were able to completely customize and change the forms at any point without needing to contact an IT desk or have a background in programming. It is completely intuitive and can be adjusted at a moment’s notice."
Yvonne added, "We also love how Kissflow can be used across departments (connecting Finance and HR seamlessly). All users need is an email address, and they are a part of the workflow. The permission settings are important for us to maintain some privacy about certain processes, and the mobile app is also very useful for getting approvals done on the go."
After creating the status change application, Yvonne created one for the hiring process as well. She said, "It’s important for us to have great people in positions on the field, so we needed something that would work well with our systems. Due to the nature of our work, Wayne Metro must do a lot of screening for applicants, and a lot of approvals are necessary. Before we started using Kissflow, we averaged five working days to approve a new hire. For those on the field, five days are the difference between meeting a need and having to turn someone away from an important service."
By automating their hiring and recruiting process, she cut down the average approval time to two days and has even had some approved within 24 hours of initiating a request!
When asked about what onboarding was like before Kissflow, Yvonne said, "When I started, we had electronic forms, but it was still a paper-driven system. Everything had to be printed out and transported from site to site to get all the appropriate signatures. That made things run a lot slower than they do now. A single question might be a day’s delay or more."
To explain the benefits of automating the onboarding process, Yvonne shared, "Automating the hiring and onboarding process has given us two huge benefits. The first is the ability to communicate across teams. Both cross-department and hierarchically, we have a lot of great communication. This process lets the left hand know what the right hand is doing all the time. Everyone who needs to know is made aware of the details, and HR doesn’t have to spend time trying to track people down. Communication is always happening in real-time."
She continued, "The second benefit is that new hires get to see that kind of organization in real-time, and they are impressed that we are able to have everything in order on the first day."
When asked to share Wayne Metro's goals as an organization, she said that going completely paperless was of top priority and that Kissflow was helping them reach this goal faster.
Results
Wayne Metro was able to achieve significant results with Kissflow:
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Cutting down approval time from five days to two days
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Automating the onboarding process and bringing order to the chaos
- Improving collaboration across departments
Wayne Metro is doing some amazing work in Detroit, and Kissflow is proud to make that work easier and more efficient through workflow automation!