Solution

The Ramco Group sought a tool to streamline all its business processes and workflows so that the conglomerate could function as one. 

The Group used Kissflow to set up processes across all their departments, from IT to Finance. Nicholas Githinji, a Project Manager at the Ramco Group and one of Kissflow’s customer champions, said that Kissflow gave Ramco the visibility they needed to understand the daily operations across these departments. 

Ramco extensively uses Kissflow for running its business operations and has set up 85 processes, 400 integrations, 50 data sets, and 5 case systems within a year. Some of the essential processes that the Ramco Group handles using Kissflow are:

• HR - Leave application, employee onboarding, and employee offboarding

• IT - Hardware and software resource requests and approvals, support requests

• Finance - Online payment requests and approvals, customer credit application, and renewal

• Environment, Health, and Safety - Identification and tracking of statutory compliance items

To demonstrate the impact of Kissflow, Nicholas shared a few details on how his team streamlined two key processes. The first process they automated was job outsourcing. Stakeholders needed clear visibility on the jobs outsourced to different locations. In addition, they needed to track the movement of raw materials and daily production output. By automating this process using Kissflow, the team could plan jobs and track daily output more efficiently. They could also initiate invoices and dispatch quickly.

The second process Nicholas and his team automated was IT hardware requests. Nicholas expressed how users found raising hardware requests cumbersome since the process was not standardized. However, after the automation, employees found the user experience enhanced. Moreover, this helped the IT team regulate and maintain its compliance standards.

When asked what stood out about Kissflow, Nicholas said, “The Kissflow team met our expectations and helped make the transition smooth. The support personnel has been very helpful and always available when needed to help us to fix issues.”