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Kissflow
Success Stories

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Key Highlights

28+

Processes

42

Group Companies

70+

Users

softbank-1-1-2

Industry

Telecom & Media

HeadQuaters

Japan

The beauty of Kissflow is how quick and easy it is to create the apps I need. It's so user-friendly that I made exactly what I needed in 30 minutes.The drag-and-drop part of designing workflows is amazing.

oliver umehara

Oliver Umehara

IT Manager

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Key Highlights

30+

hours saved per week

35%-45%

reduction in process cycle time

2,500+

items processed

ramco-1

Industry

Manufacturing

HeadQuaters

Kenya

The Kissflow team met our expectations and helped make the transition smooth. The support personnel has been very helpful and always available when needed to help us to fix issues.

Nicholas Githinji-1

Nicholas Githinji

Project Manager

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Key Highlights

450+

Processes

10x

ROI

10,000 +

Users

mcdermott-2

Industry

Energy

HeadQuaters

USA

One of our Finance Leads said, ‘This is so easy, even my mom could do this. It was extremely intuitive and straightforward.’ The watermark was, 'I don't need to call IT to do this. I can do it myself.

rene-villarreal

Renee Villarreal

Senior Director of IT

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Empowering fusion teams to burn through IT backlog

Kissflow success stories

Industry

Financial Services

# of Employees

25,000+

Headquarters

Philippines
Key Highlights

8,000

hours saved per week through automation

150

processes with one million transactions

15,000+

active users in Kissflow

Industry

Financial Services

# of Employees

25,000+

Headquarters

Philippines

A large bank in the Philippines

This Filipino bank is one of the largest and oldest in Southeast Asia, with over 25,000 employees. It offers a wide range of financial products and services serving retail and corporate clients.

Head of the governance team

A large bank in the Philippines

"Kissflow has helped us save countless hours and manpower. We are able to utilize our resources well and manage our backlog without compromising on security and compliance.”

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Challenges faced

  • Manual processes. Many of the bank’s processes were manual and tedious. The business units depended on IT and the governance team to automate them, but they faced delays as the IT team was stretched.

  • High volumes of requests. The governance team was overwhelmed by the massive volume of requests from various business units. Their existing low-code platform could not keep up with the size of their IT backlog.

  • Steep learning curve. The business users found it extremely difficult to adopt and build solutions using the existing platform as it was very complex for non-developers.

Solution

This established bank has a governance team responsible for maintaining security and compliance for the organization and managing the IT backlog. Before Kissflow, they used a popular low-code platform to cater to business needs and manage their backlog. The business requests came in huge volumes, and the existing low-code platform could not keep up despite its advanced capabilities. They realized they needed a completely different approach — citizen development or enabling non-IT users who wanted to create their own solutions.  

The governance team planned to equip business users to solve simple use cases to reduce the volume of requests by training them on the existing low-code/no-code platform. However, the learning curve was too steep for non-developers. They needed something simple, and that’s when they found Kissflow.

The pilot program to implement Kissflow involved onboarding 8,000 users on the platform but soon scaled to 15,000+ after gaining high engagement. The users found Kissflow to be extremely user-friendly and intuitive. They could customize and build solutions to their problems without coding or IT support. 

The time to market for all these solutions was the fastest this organization had seen. Kissflow’s Governance capability enabled the governance team to maintain security and compliance while getting more resources to burn through their backlog. In short, it was a win-win.

Soon, there was a drastic decrease in the volume of pending requests in the IT backlog. Citizen developers could build applications to automate and streamline over 150 key use cases, which included:

  • Cash Requisition

  • Credit Card Activation

  • Direct Remittance

  • Records Requisition

  • Checkbook Requisition

  • Application Onboarding and Loan Booking

Kissflow is one of the core platforms that they use in addition to their banking and other finance-related systems.

Results

This large bank in the Philippines was able to achieve some significant results using Kissflow:

  • 8,000 hours saved per week through automation

  • 150 processes with 1 million transactions

  • 15,000+ users in Kissflow

They are excited to empower all their 25,000 employees to streamline internal business operations and achieve operational excellence.

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