Solution

JourneyOne used emails and calendars to track the contract renewal process before Kissflow. They marked up renewal dates on their calendars and used emails for their correspondences and approvals. Although it seemed simple and effective, in reality, it wasn’t.

Each renewal process had numerous elements attached to it and would often require approval from a set of people. This approval had to be sought from all the participants in the organization for every iteration made to the contract, only to be sent to the client for their approval. And from there on, the contract traversed between the organization and the client before it was finally approved.

In the meantime, customer contract data, such as renewal dates, bill amount, etc., could be mangled and create unpleasantness for the involved parties. One may as well resort to the old ways, where contracts were barely even tracked, and in most cases, contracts would outlive the organization and the contractors who signed the pact.

Susanna De Bari, Principal Business Consultant at JourneyOne,  was looking out for a tool to automate organizational processes when Chuen Seet, Principal at JourneyOne, located Kissflow for her. Tracking contract renewal at JourneyOne was a trouble Susanna was trying to crack. They had to prevent the contracts from expiration. With Kissflow, they could track contract renewals with ease. The chances of data being distorted or data falling through the structured workflow didn't exist.

The ability to track contract renewals effectively increases the veracity of contract invoicing and improves the possibility of restructuring profitable deals.