Solution

Corey Popp, IT Director for Bergstrom Automotive, discovered Kissflow in 2014. He quickly built a digital automated workflow for accounting write-offs. “Kissflow was so simple that I designed the app myself by pulling out the necessary fields. I built formulas wherever necessary, and writing those formulas didn’t require any programming. Kissflow makes creating the process super easy.”

The reduction of paper forms and mail costs was immediate. However, the road to efficiency had just begun.  

“When we first automated the process, we realized that we didn’t have the right people involved. Specifically, we needed the service managers to be a part of the workflow as they were the ones who could most easily stop the write-off,” said Corey.

Making the change took a matter of minutes inside the app builder. After optimizing the process, Bergstrom Automotive became more confident in its ability to stop a write-off when needed. “Anyone can stop the write-off process when the need arises. Our service managers might notice that a warranty is missing a signature and send it back to the required person to work on it. It was easy to track and know what’s pending and where.” Every stopped write-off means more money saved for the company. “We easily make back the money we spend on Kissflow. It pays for itself,” said Corey.

Bergstrom Automotive really enjoys using Kissflow. They like the fact that they can nudge the existing task owner to make sure the request gets completed on time.

Kissflow reduces the time consumed for processing approvals across all dealership locations. It helps them initiate, track and modify processes from any location, and each request is handled exactly the same way.