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Kissflow
Success Stories

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Key Highlights

28+

Processes

42

Group Companies

70+

Users

softbank-1-1-2

Industry

Telecom & Media

HeadQuaters

Japan

The beauty of Kissflow is how quick and easy it is to create the apps I need. It's so user-friendly that I made exactly what I needed in 30 minutes.The drag-and-drop part of designing workflows is amazing.

oliver umehara

Oliver Umehara

IT Manager

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Key Highlights

30+

hours saved per week

35%-45%

reduction in process cycle time

2,500+

items processed

ramco-1

Industry

Manufacturing

HeadQuaters

Kenya

The Kissflow team met our expectations and helped make the transition smooth. The support personnel has been very helpful and always available when needed to help us to fix issues.

Nicholas Githinji-1

Nicholas Githinji

Project Manager

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Key Highlights

450+

Processes

10x

ROI

10,000 +

Users

mcdermott-2

Industry

Energy

HeadQuaters

USA

One of our Finance Leads said, ‘This is so easy, even my mom could do this. It was extremely intuitive and straightforward.’ The watermark was, 'I don't need to call IT to do this. I can do it myself.

rene-villarreal

Renee Villarreal

Senior Director of IT

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Automated processes pay back big dividends

Kissflow success stories

Industry

Retail

# of Employees

1,001-5,000

Headquarters

USA
Download case study

Industry

Retail

# of Employees

1,001-5,000

Headquarters

USA
Download case study

Bergstrom Automotive

Bergstrom Automotive is Wisconsin’s #1 Automotive Dealer. They have 44 car dealerships around the state and thousands of employees. Bergstrom has a central office, but most of their employees, including sales and service, are scattered around all the different dealerships. Bergstrom strives to be the recognized leader of guest service through commitment to treating everyone like family. Their mission, vision, and 11 “Basic Guest Service Values” embody the Bergstrom Automotive culture. Our team members strive to provide our guests with world-class treatment.

Corey Popp

IT Director

"Kissflow was so simple that I designed the app myself by pulling out the necessary fields. I built formulas wherever necessary, and writing those formulas didn’t require any programming."

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Challenges faced

  • Standardization of processes. Bergstrom found it extremely challenging to standardize processes and workflows across its branches.

  • Paper-based approvals. Accounting had to send paper forms through the mail to each branch to get the right signatures. More often than not, the papers sent for approval never came back.

  • Tracking money. Accounting had a difficult time tracking the write-offs, and they were writing off a lot of money that could have been recovered.

Solution

Corey Popp, IT Director for Bergstrom Automotive, discovered Kissflow in 2014. He quickly built a digital automated workflow for accounting write-offs. “Kissflow was so simple that I designed the app myself by pulling out the necessary fields. I built formulas wherever necessary, and writing those formulas didn’t require any programming. Kissflow makes creating the process super easy.”

The reduction of paper forms and mail costs was immediate. However, the road to efficiency had just begun.  

“When we first automated the process, we realized that we didn’t have the right people involved. Specifically, we needed the service managers to be a part of the workflow as they were the ones who could most easily stop the write-off,” said Corey.

Making the change took a matter of minutes inside the app builder. After optimizing the process, Bergstrom Automotive became more confident in its ability to stop a write-off when needed. “Anyone can stop the write-off process when the need arises. Our service managers might notice that a warranty is missing a signature and send it back to the required person to work on it. It was easy to track and know what’s pending and where.” Every stopped write-off means more money saved for the company. “We easily make back the money we spend on Kissflow. It pays for itself,” said Corey.

Bergstrom Automotive really enjoys using Kissflow. They like the fact that they can nudge the existing task owner to make sure the request gets completed on time.

Kissflow reduces the time consumed for processing approvals across all dealership locations. It helps them initiate, track and modify processes from any location, and each request is handled exactly the same way.

Results

With Kissflow, Bergstrom was able to achieve the following:

  • Reduction in time taken to process approvals

  • Saved money by stopping unnecessary write-offs

  • Reduction of paper forms and mail costs

As they start their fifth year with Kissflow, Corey is looking for more ways to use it. “I’m trying to expand it to various departments inside our organization. There are two processes I have in mind that I think will also add a lot of control and cost savings.”

At Kissflow, we are happy that Bergstrom Auto uses Kissflow to automate approvals to keep everyone in Wisconsin moving smoothly.

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